Job Description

OverviewPeople. Passion. Pride. This is what has driven our teams since 1833.Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents.But at the heart of our business is our people.**This position will be based in Jamaica. **Main accountabilities include: Strategic Leadership & OperationsDevelop and execute multi-station/regional strategies for ground handling services to align with corporate objectives, drive growth, profitability, and service excellence.Oversee day-to-day and long-term operational performance, including resource allocation (staffing, equipment/GSE), process optimization, and service delivery for passenger services, ramp, baggage, cleaning, and cargo.Monitor and analyze key performance indicators (KPIs) such as on-time performance, mishandled baggage rates, turnaround times, productivity, and customer satisfaction scores.Identify and implement continuous improvement initiatives, standardization of best practices, and innovation in operations.Lead the regional commercial agenda, proactively identifying opportunities to expand service scope, increase service density, and deliver additional solutions across the airports within the region.Financial & Business ManagementHold full P&L accountability for the region, including budgeting, forecasting, cost control (especially labor and equipment), revenue optimization, and margin improvement.Support contract negotiations, renewals, expansions, and new business development with airlines and airport authorities.Drive efficiency in labor management, staffing models, overtime control, and equipment utilization.Safety, Compliance & QualityChampion a strong safety-first culture and ensure full compliance with FAA, TSA, DOT, OSHA, IATA, local airport authority, and other regulatory requirements (including security, hazardous materials, and environmental standards).Oversee audits, inspections, incident investigations, and corrective action plans.Maintain certifications, training programs, and risk management protocols across all stations.Team Leadership & DevelopmentProvide executive direction to Regional Managers, Station Managers, and operational teams; mentor and develop talent.Foster a high-performance, inclusive culture with focus on employee engagement, diversity, and succession planning.Handle complex employee relations, labour relations (where applicable), and union matters.Stakeholder & Customer RelationsServe as the senior executive liaison with airline customers, airport authorities, regulators, and vendors.Manage customer escalations, performance reviews, and relationship-building to ensure high satisfaction and contract retention.Represent the organization in industry forums, audits, and critical incidents. Safety, Security and Compliance All employees have a responsibility and duty while at work to:Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.Fully versed in International Aviation Safety and Security standards and passionate about promoting them within the organization.Co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons.Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.Fully understand the company health and safety policy.Attend training courses as may be arranged by the Company.Qualifications and ExperienceEducation:Bachelor’s degree in Aviation Management, Business Administration, Logistics, or a related field (Master’s or MBA preferred).Experience:10+ years of progressive leadership in aviation ground handling, ramp services, or airport operations, with at least 5-7 years at a regional or multi-station executive level. Proven P&L responsibility for large-scale operations.Strong background with ground service equipment (GSE), IATA standards, AHM/IGOM, and airline/airport contracts.Experience managing large unionized or diverse workforces in a 24/7 operational environment.Diversity Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential. Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Application Instructions Is this role ticking all the boxes for you? If so, please click apply now! Job SummaryRequisition Number: REGIO024224Job Category: Airport OperationsSchedule: Full-Time

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