The Principles of Health Care Administration
Our courses are based on The Principles of Health Care Administration. Authored by Joseph Townsend, the book is one of the healthcare industry’s most comprehensive publications covering the ins and out of long-term facility and nursing home care administration.
Updated every several years to address the changing issues, this textbook serves as the ultimate reference for administrator leadership in areas such as industry laws and regulations, best practices for residential care, leadership, physical environment of the facility, and finance. The book can be purchased online (Amazon) or through the BNB Systems website. The 2020 edition covers:
Introduction – Affordable Care Act, Nursing Home Compare information (including nursing home ratings, staffing data, payroll statistics, and complaint guidelines).
Domain I – Customer Care, Support, and Services – Expanded information on ADL’s, and CFR’s, mental health issues, clinical records, MyPyramid updates, medication labeling and other regulations, resident rights.
Domain II – Human Resources – Administrator’s role, motivating employees, importance of orientation and training, reducing turnover, substance abuse policies.
Domain III – Finance – Medicare and Medicaid Reimbursement updates, Medicare Managed Care Programs, Recovery Audit Program, ACO’s, changes in banking procedures.
Domain IV – Environment – SMDA mandatory reporting requirements, OSHA citations, penalties, and the appeals process, disaster and emergency plans.
Domain V – Management and Leadership – Functions of management, leadership styles and characteristics, organizational communications, conflict resolution, legal management, survey preparedness.
Acts, Laws, and Regulations – Family and Medical Leave Act National Defense Amendments, IMPACT Act of 2014, revised listing of CFR’s, Residents’ Bill of Rights (summary)
Useful Webpages:
NHA & RC/AL Licensure Requirements (nabweb.org)
NHA & RC/AL Practice Exams (nabweb.org)
Licensure Requirements by state (nabweb.org)